frequently asked questions

Questions and answers

Shipments

  • What are the delivery times? Delivery times vary by location. Within Israel, delivery usually takes 2-5 business days.
  • What are the shipping options? We offer home delivery and delivery to collection points.
  • Do you make international deliveries? Currently, we focus on deliveries within Israel.

Returns and exchanges

  • What is the return policy? We accept returns and exchanges up to 14 days from the day of receipt of the product, as long as the product is in its original packaging, unused and in good condition.
  • How do I make a return or exchange? Contact our customer service via email or phone, and we will assist you in the process.

Payments

  • What payment methods do you accept? We accept all major credit cards, and PayPal.
  • Is payment on the site secure? definitely. We use the secure Shopify platform, which protects your payment details.

products

  • Are your products original? We commit to the quality and originality of all our products. All products in the store have been carefully selected and tested by us.
  • Is there a warranty on the products? Yes, we provide a warranty on all our products in accordance with the law.

More information

  • How do I contact your customer service? You are welcome to contact us with any questions via the email support@sfgear. net or by phone 055-966-18-42.